Orangetheory Fitness - OrangeTheory OVERCHARGES RIP OFF - FRAUD

5 of 11 Orangetheory Fitness reviews

Started ORANGE THEORY – WEST PALM BEACH in May-charged May 1.Cancelled May 17.

Received a confirmation email on May 18 that I was cancelled but since I missed the cut off deadline I’d be charged one more one. Not happy about that but OK? They charged my card June 1 for June. That was the ONE MORE TIME.

They charged me again, for yet another time, on July 1 and refusing to give a refund – Manager Ashley Wehnes won’t even return a call. FRAUDSTERS. They take your credit card data and do as they please. Filed fraud charges with my credit card and bank.

DO NOT TRUST THEM. Work-outs nothing special either. REPETITIVE REPETITIVE REPETITIVE. Not good for body structure.

With so many work out places available – you don’t need to spend upwards of $80 per month to be treated so poorly.

RUN – DON’T WALK - AWAY FROM OT – HUGE RIP OFF.THEY HAVE NO UNDERSTANDING OF CUSTOMER SERVICE.

This review is a subjective opinion of a user.
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Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability
Value for money
Billing Practices
Staff
Customer service
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  • What I liked
      No items
  • What I disliked
    • That they steal money instead of earn it
    • Them stealing my money
    • West palm beach fl
    • Lack of managerial sauve
    • Terrible manager-ashley
    • West palm beach location

Reason of review:
Overcharged and won't refund
Preferred solution:
Full refund
Monetary loss:
$79
Product or service
Orange Theory Fitness Membership
Review category
Fitness Centers
review #876251 by

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Anonymous

Nov 21 #1243986

Keep fighting it. No American company is allowed to charges for services not rendered.

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