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2.5
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Additional Fees
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Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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This cancellation policy has deterred me from ever coming back and I will never recommend it.There are better companies that charge for class packages that don't expire within the month.

The policy is industry average when looking at it as a gym, unfortunately, it is far too expensive of an endeavor with a large risk of loss comparatively.

Important to understand the contract but I'm glad I was educated prior to joining because the policy is excessive given the price per month (not the industry average gym cost).I will be sticking to companies that charge fairly by number of classes used.

Reason of review: Return, Exchange or Cancellation Policy.

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